Shipping Policy
At Edward & Beatrice London, we're proud to serve customers throughout the United Kingdom with reliable and efficient shipping. Please read the information below for everything you need to know about how we process and deliver your fashion orders.
1. General Shipping Information
We currently ship throughout the United Kingdom.
Available shipping options, costs and delivery times may vary depending on your delivery location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days, Monday to Friday, excluding weekends and public holidays.
During busy periods, promotional events or seasonal sales, processing times may occasionally take a little longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.
3. Shipping Rates
Free Shipping – We currently offer free standard shipping on all orders, with no minimum purchase required.
4. Estimated Delivery Times
Once your order has been processed, the following delivery estimates apply:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days
- Estimated Total Delivery Time: 6–12 business days
- Order Cut-Off Time: 6:00 PM
- Time Zone: GMT – Greenwich Mean Time, London
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, severe weather, public holidays or other circumstances outside our reasonable control.
5. Shipping Restrictions
We currently ship throughout the United Kingdom. Certain delivery locations may be subject to restrictions depending on the shipping carrier or applicable regulations.
Where a particular delivery address cannot be serviced, we will contact you using the information provided with your order.
6. Failed Delivery or Returned Packages
If delivery cannot be completed due to an incorrect or incomplete address, repeated failed delivery attempts or an undeliverable package, the parcel may be returned to us.
If this happens, we will contact you where possible to arrange the next steps. Additional shipping costs may apply if a new delivery needs to be arranged due to incorrect address information or circumstances outside our control.
7. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us as soon as possible at edwardbeatricelondon@gmail.com.
We will review the situation and, where appropriate, work with the relevant delivery carrier to investigate the issue and determine the appropriate solution.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery services or business practices.
The most current version of this policy will always be available on this page.
Last updated: 28 August 2026
9. Contact Information
Store Name: Edward & Beatrice London
Company Name: Van Benthum Haarden & Service
Company Address: Sluisweg 1A, 6582 AG Heumen, Netherlands
Warehouse Address: Peterborough South Logistics Park, Peterborough, PE2 9EN, United Kingdom
Company Number: Not provided
Phone: +44 7848496619
Email: edwardbeatricelondon@gmail.com
Opening Hours
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 18:00
Sunday: Closed
We aim to respond to customer enquiries within 24 hours.