Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with all original tags attached, and in its original packaging. You will also need your receipt or another form of proof of purchase.
To request a return, please contact us at edwardbeatricelondon@gmail.com.
If your return is approved, we will provide you with a return shipping label, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at edwardbeatricelondon@gmail.com.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if your item is defective, damaged, or if you have received the wrong item. We will review the issue and work with you to resolve it.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including perishable goods, custom or personalised products, and personal care products such as beauty items.
We also cannot accept returns for hazardous materials, flammable liquids, or gases.
If you are unsure whether your particular item is eligible for return, please contact us before sending it back.
Unfortunately, sale items and gift cards are non-returnable.
Exchanges
The quickest way to receive a different item is to return the item you currently have. Once your return has been approved, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without giving a reason.
The item must be returned in the same condition in which you received it — unworn or unused, with its original tags attached and in its original packaging. You will also need your receipt or another form of proof of purchase.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved or declined.
If your refund is approved, the amount will be automatically refunded to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and display the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at edwardbeatricelondon@gmail.com.
Contact Information
Store Name: Edward & Beatrice London
Company Name: Van Benthum Haarden & Service
Company Address: Sluisweg 1A, 6582 AG Heumen, Netherlands
Warehouse Address: Peterborough South Logistics Park, Peterborough, PE2 9EN, United Kingdom
Phone: +44 7848496619
Email: edwardbeatricelondon@gmail.com
Opening Hours:
Monday - friday: 09:00 - 18:00
Saturday: 09:00 - 18:00
Sunday: Closed
We aim to respond to all customer enquiries within 24 hours.